BCOM PART 2

BCRW

1. Importance and advantages of communication.
2. Barriers in effective communication.
3. Definition and types on Non- Verbal Communication.
4. 7 C's Of communication.
5. Letters: a) Complaint or claim letter, b) Adjustment Letter, c) Sales Letter.
6. Briefly explain Oral Presentation.
7. Problems and ways to improve Listening.
8. Market Terms: Bullish, Dumping, Glut, Haggling,
Market Value, Tendency, Turnover, Volume of Business,
Speculation, Market Price, Market Value,
Demmurage, Recession.